Personal data & GDPR

Personal data:


At CryptoSafe we ​​are concerned about the protection of personal data. We are committed to ensuring the best level of protection possible for your personal data in accordance with the European and French regulations applicable to it regarding the protection of personal data.

For any information on the protection of personal data, you can also consult the website of the Commission Informatique et Libertés www.cnil.fr.

Below you will find details of how we collect, process and use your personal data. We also provide some information on how to modify or delete your data.

Why does CryptoSafe collect my personal data?


CryptoSafe uses your personal data mainly for the following purposes:

  • Management of orders and customer relations, we need information that concerns you for the management of your orders and the consequences thereof (for example deliveries, invoices, accounting and in particular the management of customer accounts , the application of vouchers or discount codes, monitoring customer relations such as carrying out satisfaction surveys, managing complaints and after-sales service, selecting customers to carry out studies, surveys and tests products.
  • Payment for your orders or subscriptions, when you pay on our sites, your payments are secure. CryptoSafe does not collect your payment data but only a payment identifier. All of your banking details are collected only by our payment service providers, which ensures the security of payments.
  • Payment upon purchase, when you pay for an order, the card used for payment is kept for the time necessary for the transaction and then for a period of 15 months from payment in order to guarantee proof of the transaction.
  • The personalization of our services and the messages we send you, the data concerning you allow us to improve and personalize the services we offer you and the communications we send you. For example: we may send you personalized emails or recommend products similar to those you have already purchased or viewed and which match your interests.
  • The security of our site, we collect certain browsing data to enable us to ensure the security of our services and to detect, avoid or trace any malicious attempt or computer intrusion or any violation of the conditions of use of our services.
  • Customer knowledge and the statistics and performance of our site We may use data to better understand our customers or for statistical purposes to analyze the activity of our site and improve the services we offer. We carry out audience measurements, for example we measure the number of pages viewed, the number of visits to the site, as well as the activity of visitors on the site and their frequency of return.


What personal data is collected about me?


What data?


We collect and process in particular your last name, first name, address, email address, password, telephone number, IP address, connection data and navigation data, order history, preferences and interests, products consulted, incidents of deliveries, complaints.


The mandatory or optional nature of the data is indicated to you during collection by an asterisk. Mandatory data is only required for the minimum data that allows us to process your orders.


When ?


We collect the information you provide to us in particular when:
• you create your customer account
• you place an order
• you browse our sites and applications and view products
• you participate in a game or competition
• you contact our Customer Service
• you write a comment
• you consult our advertisements


What communications may I receive?

  • Service emails, following an order or as part of the follow-up of a contract you will receive an email to allow you to follow your order or the execution of your contract (order confirmation, information on the delivery of your package) . These service messages are necessary for the proper execution of the orders and services you have requested. Receipt of this information is not linked to the choices you may have expressed for receiving newsletters and commercial offers.
  • Newsletter, following the creation of your account and if you have expressly chosen it, you will be able to receive information and offers from CryptoSafe by electronic communication (email, SMS, etc.). These newsletters allow you to keep informed of CryptoSafe news and possibly the advantages that you can benefit from from us on products similar to those that you have already ordered or consulted on our site. We measure the opening rate of our electronic mailings in order to best adapt them to your needs.


On what legal basis and for what durations are my personal data processed?


The processing of your personal data is justified on different grounds (legal basis) depending on the use we make of the personal data. Below you will find the legal bases and retention periods that we apply to our main processing operations.


Legal bases for processing


Among the applicable legal bases:
• The contract: the processing of personal data is necessary for the execution of the contract to which you have consented - that is to say your purchase order.
• Consent: you accept the processing of your personal data by means of express consent (check box, click, etc.). You can withdraw this consent at any time.
• Legitimate interest: CryptoSafe has a commercial interest in processing your data which is justified, balanced and does not infringe on your privacy. With some exceptions, you can object to processing based on legitimate interest at any time by notifying us.
• The law: the processing of your personal data is made compulsory by law.


Shelf life


Most data (e.g. information from your customer account and order history is retained as long as you are an “active” customer and for a period of 5 years from your last activity (e.g. purchase, connection to your account or expiry of a guarantee). Your data is then archived with restricted access for an additional period for limited reasons authorized by law (payment, guarantee, disputes, etc.). After this period, they are deleted.


Who are the Recipients of my data?


Transmission of data to subcontractors


The data that we collect may be transmitted to service providers (subcontractors) – to whom CryptoSafe uses for the provision of its services for the purposes mentioned above, for example for management, execution, processing, payment of your orders, as well as for marketing operations. CryptoSafe only transmits this personal data to service providers with whom we have a service contract and who are themselves GDPR compliant.

Storage of my personal data


All your payment and personal data are encrypted before being transmitted, and your personal data is stored on an SSL (Secure Socket Layer) server. This protects your data during transmission, in particular your v-bank card data (we do not store your payment data).


What are my rights regarding the use of personal data?

  • You have the right to ask us for a copy of your personal data.
  • You have the right to modify or delete your personal data at any time. Please note that certain data is necessary for us to process your orders or shipments (Name, First name; Email, Telephone and if you wish to have your goods delivered, Full postal address) If you delete any of this information, you will need to contact us give it back before you can order again or have it delivered.
  • You have the right to unsubscribe from our email communications.


How do I change my cookie settings?


Most Internet browsers allow you to manage cookies through their options. To find out more about cookies in general and to see which cookies are installed on your browser, go to www.aboutcookies.org Or www.allaboutcookies.org .


To manage your cookies on the following browsers:


To prevent Google Analytics from tracking you, across all sites, go to http://tools.google.com/dlpage/gaoptout

Future changes to our personal data policy


In order to protect you and your personal data in a constantly evolving technological and legislative environment, CryptoSafe reserves the right to modify this document at any time and for any reason in accordance with the law in force at the time of the modification. Changes will be posted on this page of our site and we encourage you to review it from time to time.